Oil torches, regular gas torches, push button gas torches, accessories and Moscow Mules shown on our website are in stock and have a lead time of 3-5 business days. Any automated torch is made to order and has a lead time of 3-4 weeks.
UPS can sometimes divide shipments into two deliveries, sometimes even one day apart. By tracking your order you should be able to see if it says "Package 1 of 2". Please track both items to confirm that the rest of your order is on its way. If it is not, please contact us.
Unless the original product was purchased from us, we cannot provide replacement parts.
Yes, we do. We offer a 10% starting with your second order. Depending on the quantity of the order as well as the frequency, we can work closer with you to provide a better discount.
Please contact us and provide
- Order number and platform where it was placed (website, Amazon, Walmart, etc)
- Confirmation of the piece or item missing or damaged
- Picture of the damaged item, if applicable
- Name and shipping address
You can send the torches back to us and we will start processing your refund. Unfortunately, we don't offer free returns, so we can't provide a label for you. You can send them here
Legends International, LLC
1495 Thomaston Ave
Waterbury, CT, 0670
And provide us with a tracking number so we can follow up. Once we receive the item we will check to confirm that it's in perfect condition and we will issue a refund minus a 20% restocking fee. You can read more about our return policy herehttps://www.tikitorchesdirect.com/policies/refund-policy
First thing to try would be cleaning it. To clean it, please take the head apart. The cap might have corroded itself solid, but once you remove it, you will see a brass head with 5 or six small drilled holes to let the gas out. Clean those small holes so the flow of gas can work again. If the issue is not fixed, please contact us.
Turn off the torch immediately! Flame coming from the valve below the torch head is because the valve needs to be tightened up. In order to set up your torch or perform any type of service to it, the valve handle has to be removed from the head, that is because the knob goes through the collar. So to unscrew the internal parts from the head, the valve handle must be removed and then reinstalled before use. There is a small brass nut on the valve knob where it attaches and tightens into the valve body. If there is a leak around it, it should be tightened until the leak stops prior to attempting to light. Remember, you should ALWAYS check for leaks prior to ignition with leak detector or soapy water. If there is still a leak after that contact us and we will help you fix this.